Privacy Policy

Introduction

Refynr ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transport and logistics management platform.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, company details)
• Business data (clients, drivers, vehicles, jobs, schedules)
• Location data (precise GPS location from drivers when using the mobile app)
• Payment information (processed securely through Stripe)
• Usage data and analytics

Location Data

Our mobile app collects and uses your device's location when you use the app as a driver. This is essential for the app to function correctly and to provide live tracking for transport staff.

We use location data to:

• Enable core app features (such as job management, check-in, and navigation)
• Provide live tracking so transport managers and schedulers can see your real-time position on the map
• Improve route planning and estimated arrival times
• Record delivery confirmation and on-site timestamps

Location data is shared with authorised transport staff within your organisation for operational purposes. You can control location access via your device settings. Location is only collected when the app is in use and you have granted permission.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns

Data Security

We implement appropriate technical and organizational security measures to protect your data. This includes encryption, secure data storage, and access controls. Each tenant's data is isolated and secure.